SOS is a premier national security corporation who knows how important it is to have local, hands-on management and expertise.  We have never lost sight of the fact that having experienced staff supported by senior management in day-to-day operations is essential to the implementation of our corporate philosophy.  

That philosophy is embodied is in our “Pursuit of Excellence”, Team Partnership Advantage and Diversity Programs.

Pursuit of Excellence 

It has always been our belief that in order for a business to do well and serve the needs of its clients, it must be founded upon a positive and consistent philosophy and direction.  Our goal was to develop a firm whose name would be synonymous with quality and professionalism in the field of security.  

Quality leadership and performance are essential to the long-term success of SOS.  We believe building quality into our services is vital to a successful future for our clients and employees.  The basic tenant of our quality policy is to always meet of exceed the expectations of our clients. 

In implementing our Pursuit of Excellence program, we recognized that “Quality” is the most vital ingredient to a long-term successful future.  Our Pursuit of Excellence program has three (3) common ingredients:  Quality, Client Satisfaction and Achievement. 

Components of SOS’s Pursuit of Excellence: 

• Quality:

We are a customer service driven company that is only as good as the service we provide. We are committed to offer services with superiority in quality, innovation and value. Management will commit the resources necessary to create an environment designed to accomplish this goal. Management will initiate and support a quality improvement plan that will guide and encourage implementation of this quality process. 

      What is critical for our success, is the total commitment of every employee to “Total Quality”. Every employees’ performance impacts upon our service in some way.  “Total Quality”, is a site-by-site, post-by-post, grassroots process, in which there is complete participation and commitment by everyone. 

• Client Satisfaction:

At SOS, the client is our primary concern. Our goal is to exceed our client’s expectations.  It is essential that we live up to whatever commitments we make. We must also outperform our competitors by demonstrating sensitivity and responsiveness to our clients’ individual needs. Therefore, we have created a “Client Satisfaction Evaluation” process, wherein our clients are asked to evaluate the quality of our security services.  The results are incorporated into a comprehensive written measurement system, which is monitored on a periodic basis.

• Achievement:

The continued success and growth of SOS is attributed to our most valuable resource - our employees. SOS wants our employees to know that their time and effort will be fairly rewarded. We wish to create an environment in which each employee: (i) can contribute talent and ideas to our organization; (ii), is provided opportunity and a career path; and (iii) feels that they are contributing to a worth while goal.  We must make sure our employees believe that good work will be noticed, appreciated and rewarded.
      

Team Partnership Advantage (TPA)  

The most successful organizations realize the importance of “Team Work” within their own corporate environment.  SOS has always been committed to the “Team Work” approach.  In 1990 SOS became a leader in the security industry by taking the “Team Work” approach to the next level - - Team Partnership Advantage (TPA).  

For years, SOS has entered into partnerships with many of our clients, which are based upon an open and trusting relationship that recognizes the team-building approach.  TPA is an on-going process wherein the Client and SOS work together to understand each other’s business and specific security requirements, in order to achieve a long-term mutually beneficial partnership.  Our partnerships are evaluated by a comprehensive written measurement system with mutual financial benefits. 

Team Partnership Advantage three-phase process: 

1.      Team Building Phase: 

SOS and its Clients will commit the people and resources necessary to establish a team to manage the Partnership Process. The Partnership Team should consist of individuals selected from the management, operations and administrative areas of both organizations.

2.      Focus Phase:

The Team will concentrate on developing the scope and specific requirements that are critical in meeting the objective of a Team Partnership. These focus areas include, but are not limited to, the following: (i) Management Commitment, (ii) Contract, (iii) Service, (iv) Safety Controls, (v) Uniform/Equipment Control, (vi) Administrative Controls, (vii) Audit/Review Procedures, (viii) Purchase Order/Invoice Processing Control; (ix) Statistical/Benchmarking Methods, and (x) Corrective Action. 

3.      Team Partnership Phase: 

The Team Partnership Phase is an on-going commitment to continual improvement, based upon agreed benchmarking requirements, including compliance, financial objectives, pricing and cost saving incentives. 

Diversity Program: 

SOS Diversity:  The employee mix will be representative of the SOS’s Affirmative Action Program for sex, age, race, religion and disability.  SOS certifies that it is an Equal Employment Opportunity Employer, and that Equal Employment Opportunity reports are filed on an annual basis. 

SOS Supplier Diversity:  SOS is fully committed to our client’s Supplier Diversity Programs.  As part of this commitment, it is the policy of SOS that Minority, Women and Veteran-owned Business Enterprises (MWVBE) shall have the maximum practicable opportunity to participate as an SOS supplier, SOS Certified Licensed Associate, joint venture or alliance.   With respect to SOS’s Certified Licensed Associates, we have established a pre-qualification and on-going verification process to qualify and maintain Certified Licensed Associates who perform subcontractor services on our behalf to meet both SOS’s and our clients MWVBE requirements.  These companies have met SOS’s standards for integrity, experience and professionalism as part of our qualification process to become an SOS Certified Licensed Associate.  We are very confident that they will adhere to the high customer service and operational standards required by our clients. 

We strongly believe in these types of relationships as they add value to us as a corporation by meeting or exceeding our diversity goals in the marketplace.