At SOS, we consider training paramount. For this reason, our training staff is comprised of knowledgeable individuals with a broad range of expertise. Their collective experience spans all aspects of security with backgrounds including certified training instructors, Certified Protection Professionals, former law enforcement and military officers, legal counsel, private investigators and personnel specialists well versed in screening and hiring techniques, and employee relations.

As a prelude to regular training, SOS has developed an Orientation Program, which is specifically designed and tailored to introduce the prospective officer to our organization and the general field of security.

All SOS security personnel will attend the SOS Training Academy. The minimum training will include orientation and classroom training, consisting of a series of lectures and videos prior to assignment. All applicants must pass an examination prior to assignment. All applicants will then receive the required site-specific training or greater depending upon the Client’s expectations and the complexity of the security officers post assignment(s) and function(s). On average, SOS Security Officers receive forty (40) hours of initial training.

As part of SOS’s training program, we offer “Diplomatic Focus Training”, which consists of three (3) topics:

Customer Service Skills, which covers (i) Attitude of Excellent Service, (ii) Identifying Customers Needs, (iii) Thoughtful Body Language and Words (iv) Uncompromising Service at Every Contact Point, (v) Resolving Conflict, (vi) Exceeding Customer Expectations.

Risk Management: Risk management is not to try and operate your business in a risk-free environment, but to tip the scales and become strategic rather than just defensive. To this end, we educate our security personnel in the areas of liability, contract compliance, sexual harassment, diversity training, violation reporting pro-cedures, investigation procedures and other legal and safety related issues in order to mitigate the risks to our clients and SOS.

Leadership Skills: It is SOS’s belief and preference that promotions and advancements should come from within the SOS organization, whenever possible. As such, SOS provides advanced education and training seminars to those individuals who demonstrate outstanding performance and motivation in order to enhance their knowledge and professional development.

SOS believes that the above referenced training will focus on “value added” skills, knowledge, leadership and professional development within the security industry.

Furthermore, it is our policy that security officers’ education should be an ongoing process. Therefore, we conduct training seminars semi-annually. These seminars provide additional training pursuant to current security trends and their direct impact on existing security services where procedures are updated to familiarize our security personnel with these procedures and are part of our “Pursuit of Excellence Program” and Quality Improvement Process.

We will design and submit to the Client written site and post and submit to Client written site and post-specific training orders. This approach enables us to acquaint the Site Supervisor/Manager and all security officers, field managers and personnel staff with the unique requirements of a post or facility. It is designed to ensure continuity of presentation and makes on-the-job training familiar in the context of classroom training.

SOS will provide a schedule of ongoing training on a regular basis for officers, assigned to the Client. Documentary records will be made available to Client to indicate the type, duration, and subject matter of training provided.

As an adjunct to our training program, and at the Clients discretion, we will offer to each Client a Security Awareness Program aimed at familiarizing their employees with the essentials of the security program instituted at their facility. We recommend that this program be assimilated into any other educational programs that may be provided to Client employees as part of their orientation at the facility.

Our training is very important to us and a significant portion of our budget goes towards training. Our training instructors always remain aware of important business topics, changes and security trends to keep their training techniques up to date and interesting.