Front desks, hotel lobbies, other guest entrances and exits, baggage storage and claim areas, parking areas, staff-only areas and even hotel rooms themselves are all vulnerable to thefts, assaults or shootings. In addition to training employees to recognize potential threats and crimes, a professional physical security presence—including security officers, cameras and other surveillance technology—will maximize the safety of your guests, employees and facilities.

At SOS Security, we first perform a risk assessment to provide us the information we need to create a security plan tailored to your specific needs. We then partner with you to develop security practices and procedures that meet your requirements.

Security With a Smile

Courtesy, friendliness and responsiveness are particularly important in the hospitality industry. At SOS Security, we pride ourselves on the professionalism of our security officers and understand that they may be the first people your guests see and interact with. We have the talent to staff your facilities and property not only with security personnel, but doormen, concierge attendants and receiving room personnel. All of our personnel render services and assistance in a friendly and courteous manner. And although security is serious business, we train our officers to provide “security with a smile.” In addition, our staff wear attire that appropriately represents your business. Among the services they provide are:

• Meeting and greeting visitors and guests
• Badging and checking in guests
• Accepting deliveries and responding to suspicious packages
• Monitoring all entrances and exits
• Monitoring security cameras
• Patrolling the premises, including parking lots and garages
• Providing after-hour escorts to people’s vehicles
• Monitoring guest and visitor traffic in parking areas and no-parking zones
• Managing lists of visitors, deliveries, construction crews and vendors using our state-of-the-art app
Responding to elevator entrapment, fires and other emergency situations, with knowledge of post-911 emergency procedures
• Assisting with evacuations

All SOS Security recruits complete an in-depth prescreening that includes background and reference checks; drug screening and, as required, behavioral analysis; physical fitness assessment and more. Once onboard, all officers participate in our training, with modules such as:

• Concierge Security
• Client or site-specific skills
• Emergency first aid